NAO1 (CM)

Public flow for appeal types following NAO1 (CM) form.

1. About the person claiming credits, benefits, allowances

Select an option from the radio buttons, fields on this screen are all mandatory, once user has inputted fields , click ‘Next’ to continue.

2. About the other person(s) involved

To add a new party involved in the appeal, click ‘Add Party,’ to launch the Add Other Party modal, complete all mandatory fields and click ‘Save.’

Once the other person has been added an entry will display in the table, from here the applicant can ‘Edit’ or ‘Delete’ the entry.

Repeat adding parties until all other persons involved are recorded and click ‘Next’ to continue.

3. Your grounds for appeal

Free text area on this screen is mandatory allowing applicant to enter grounds for appeal, file upload button to attach supporting evidence once user has inputted fields , click ‘Next’ to continue.

4. Time limits for appealing

Important

This screen is only displaying if the appeal is lodged more than 1 month after the Date of MRN (Please select the date the Mandatory Reconsideration Notice was sent to you – Start an Appeal screen)

Free text area on this screen is mandatory allowing applicant to enter reasons why the appeal is late, file upload button to attach supporting evidence once user has inputted fields , click ‘Next’ to continue.

5. About the representative (1)

Important

This screen will only appear if the applicant has detailed in a previous step of the application that they have representation.

The organisation name or representative name must be provided alongside the representatives contact details including telephone number and address.

6. About the representative (2)

Important

This screen will only appear if the applicant has detailed in a previous step of the application that they have representation.

Using checkboxes applicant must select which authorisation they are giving the representative, click ‘Next’ to continue. Please note this screen will only appear if the applicant has detailed earlier in the application that they do have representation.

7. Review and Declaration

This is a read only screen displayed for the applicant to review details provided as part of their application. If the applicant wishes to amend and details they can do so by using the ‘Previous’ and ‘Next’ navigation buttons.

Once the applicant is ready to submit the applicant to The Appeals Service they should scroll to the bottom of this screen, click the checkbox to state “I declare that to the best of my knowledge the information given is true and correct” and click ‘Submit.’

Note

Declaration text on this screen is configurable in admin > static data> text management > AppealsDeclarationText

Confirmation Page

Once the application has been successful submitted the confirmation page above will be displayed.

Note

Text on this screen is configurable in admin > static data> text management > AppealsSubmitReceiptText

Confirmation Email

Upon submission, the applicant will receive an email. The email will contain the application ID and a pdf attachment of the appeal.